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ACRL-NEC 2009 Conference
The 2009 ACRL New England Chapter conference was entitled Are you being served? Customer satisfaction and library service. I believe this theme of customer service is becoming increasingly important,...
View ArticleServing Users and The Element of Surprise
Every year we have a library retreat at the Inn at Shelburne Farms. It’s a really relaxing, reflective environment and it’s always productive. This week, one of the conversations that we were having...
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